Will the thief be able to access my WhatsApp or bank apps?

No, if you immediately block your SIM and use this portal to block the device, the phone loses all internet and network access.

Can I block the phone if I lost the purchase bill?

Yes, the bill is optional. But the police FIR and the IMEI number are strictly mandatory.

How do I find my IMEI number if the phone is gone?

Check the original box the phone came in, look at the physical bill, or log into your Google Dashboard (Find My Device) / Apple ID online to see your connected devices.

What do I do after the police find my phone?

Go back to the CEIR portal, click on the green "Unblock Found Mobile" button, enter your Request ID, and it will be unblocked for normal use.

CEIR / Sanchar Saathi Portal (Find Stolen Phone) | JanSevaHelp

Overview

Losing a smartphone is a nightmare, not just because of the cost, but because of the personal data, banking apps, and photos inside. The CEIR (Central Equipment Identity Register) portal is a powerful tool by the Department of Telecommunications. When you report your phone as stolen here, the government blocks your phone's IMEI number across all networks in India. This means even if the thief throws away your SIM and puts in a new one, the phone will show "No Service" and become a useless plastic brick. The moment they try to use it, the system automatically pings the local police with the phone's exact live location. Pro Tips for a Seamless Experience: * You must file a police complaint (e-FIR) online first. You cannot block the phone on the CEIR portal without an FIR copy and the FIR number. Keep your phone's original bill box handy. You will need the 15-digit IMEI number printed on the sticker of the box. Do not panic if you recover the phone later. You can easily "Unblock" it on the same website using your request ID, and it will start working normally again within 24 hours. Processing Timeline: Phone Blocking: Within 24 hours of form submission Location Alert: Instant (sent to police when a new SIM is inserted) Common Rejection Reasons: Uploading an unclear or fake FIR copy Entering the wrong IMEI number The mobile number provided for OTP is not in the owner's name

Who is Eligible?

Anyone whose mobile phone has been lost or stolen in India
You must know the IMEI number of the lost device

Documents Required

Copy of Police Complaint / e-FIR (PDF or Image)
Identity Proof of the owner (Aadhaar Card, Voter ID, or Driving Licence)
Purchase Invoice / Mobile Bill (Optional but highly recommended)

Process & Guidelines

Step 1: File an Online Police Complaint (e-FIR)

Before doing anything else, go to your state police website and file a lost property or e-FIR report. Download the PDF copy of this complaint.

Step 2: Get a Duplicate SIM Card

Visit your telecom operator's store (Jio, Airtel, Vi) and get a duplicate SIM card for your lost number. You need an active number to receive the OTP for this process.

Step 3: Visit the CEIR Portal

Go to the official website at ceir.sancharsaathi.gov.in. On the homepage, click on the big red button that says "Block Stolen/Lost Mobile".

Step 4: Enter Device Information

Type in your lost mobile number, both IMEI numbers (IMEI 1 and IMEI 2), the device brand, and the device model. Upload the purchase invoice if you have it.

Step 5: Enter Lost Details

Fill in the exact date, time, and location (State and District) where the phone was lost. Select the police station where you filed the complaint, enter the FIR number, and upload the FIR PDF.

Step 6: Provide Owner Details

Enter your name, address, and upload your Aadhaar card as ID proof. Enter your email address for updates.

Step 7: Verify OTP and Submit

Enter the new/alternate mobile number you have right now. Click "Get OTP". Enter the 6-digit OTP, tick the declaration box, and hit "Submit". Note down the Request ID generated on the screen.

Fee Structure 2026:

Blocking and Unblocking Services: FREE

Status Tracking:

CEIR Portal → Click "Check Request Status" → Enter your Request ID to see if the phone has been successfully blocked or if the police have traced it.

CEIR / Sanchar Saathi Portal (Find Stolen Phone)